Terms and Conditions

Introduction and License

Golden Tiger is operated under the jurisdiction of the Anjouan Gaming Board, providing real-money gambling services including online pokies, table games, and live dealer options. The platform is committed to offering a secure and fair gaming environment for its users. All services are operated in compliance with the relevant laws and regulations in New Zealand.

Eligibility

To create an account and participate in real-money gaming, users must be at least 18 years of age. Participation is restricted to individuals residing in New Zealand and any other jurisdictions where online gambling is prohibited. It is the user’s responsibility to ensure they comply with local laws regarding online gaming.

Account Rules

• Each player is permitted to have only one account. Multiple accounts may lead to suspension or closure of all accounts.
• Users must complete mandatory KYC (Know Your Customer) verification before making withdrawals. This process includes providing valid identification and proof of address.
• Users are responsible for maintaining the confidentiality and security of their account details. Any unauthorized access must be reported to the support team immediately.
• Misuse of accounts, including sharing login information or fraudulent activities, may result in account suspension or termination.

Deposits and Withdrawals

• Deposits can be made using various payment methods as listed on the platform. Users must ensure that their payment methods comply with the regulations in New Zealand.
• Withdrawals will be processed in accordance with the platform’s policies, typically within 1-5 business days, depending on the chosen payment method.
• All transactions are subject to AML (Anti-Money Laundering) compliance obligations, and users may be required to provide additional documentation for verification.
• The platform reserves the right to reverse any transactions that are deemed fraudulent or in violation of these Terms and Conditions.

Prohibited Activities

Users are strictly prohibited from engaging in the following activities while using the platform:

• Cheating or attempting to manipulate the outcome of any game.
• Engaging in fraudulent activities, including but not limited to identity theft or credit card fraud.
• Abusing bonuses or promotional offers in a manner not intended by the platform.
• Using bots or automated scripts to play games.
• Exploiting system errors or glitches for personal gain.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be communicated at the time of the offer. Users must read and understand these terms before participating.
• Wagering requirements must be met before any bonus funds can be withdrawn. These requirements vary by promotion and will be outlined in the promotional details.
• The platform reserves the right to modify or cancel promotions at its discretion.

Fair Play and Game Integrity Rules

Golden Tiger is committed to fair play and the integrity of its games. All games use certified random number generators (RNGs) to ensure outcomes are fair and unbiased. Any attempts to manipulate games will result in immediate account suspension.

Fraud Prevention and Security Monitoring

The platform employs advanced security measures to monitor transactions and user activities for potential fraudulent behavior. Users are encouraged to use strong passwords and enable two-factor authentication where applicable. The platform retains the right to investigate suspicious activities and take appropriate action.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should contact the support team for resolution. The platform strives to handle complaints promptly and efficiently. If a resolution cannot be reached, users may escalate the complaint to the relevant regulatory authority in New Zealand.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New Zealand.

Responsible Gambling Measures

Golden Tiger is dedicated to promoting responsible gambling practices. Users are encouraged to set personal limits on deposits, wagers, and session times. The platform provides various tools to assist users in managing their gaming activities, including:

• Self-exclusion options for users who feel they may have a gambling problem.
• Access to resources and support services for problem gambling.
• Regular reminders about responsible gaming habits.

Limitation of Liability and Termination

Golden Tiger reserves the right to suspend, restrict, or permanently close user accounts if there is a violation of these Terms and Conditions, regulatory requirements, or if suspicious activity is detected. The platform will not be liable for any losses incurred as a result of account suspension or termination.

Conclusion

By creating an account and using the services at Golden Tiger, users acknowledge and agree to adhere to these Terms and Conditions. It is the responsibility of each user to stay informed about any changes to these terms.